Returns Policy

At Gama23, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we offer a clear and fair returns policy so you can complete the process easily and efficiently. 

1. RETURN PERIOD

Products purchased from Gama23 can be returned within 5 days from the date of receipt. If more time has passed, unfortunately, we will not be able to accept the return, except in cases of defective or damaged products. We recommend reviewing your purchase and reporting any issues as soon as possible. 

2. RETURN CONDITIONS

To ensure that returns are processed quickly and efficiently, products must meet the following conditions: 

  • The product must be in its original condition — unused, unwashed, with all original tags intact, and in its original packaging. 
  • Proof of purchase (invoice, receipt, or purchase confirmation) must be provided. 
  • The product must be returned within the stipulated 5-day period from the date of receipt. 

If the product does not meet these conditions, we reserve the right to refuse the return. 

3. REASONS FOR RETURNS

a. Incorrect Size


If you have received a product in the wrong size, you may request an exchange for the correct size or, if you prefer, a full refund. Shipping costs for returning products due to incorrect size must be covered by the customer.

b. Deffective of Damaged Product

If the product you received is defective or damaged, we offer an exchange for a new product or a full refund. In this case, Gama23 will cover all shipping costs for the return and replacement of the product. Be sure to check the products upon receipt to avoid delays in the return process. 

4. RETURN PROCESS

The return process is simple and designed to be as convenient as possible. To return a product, follow these steps: 

  • Contact our customer service: 

Before sending the product back, reach out to our customer service team via email (contacto@gama23.com) to notify us of your intention to make a return. We will provide detailed instructions and a specific return shipping address. 

  • Pack the product securely: 

Make sure to pack the product securely to prevent any additional damage during shipping. Use the original packaging if possible, and ensure that all tags and packaging materials are included. 

  • Ship the product: 

Once you have packed the product and received the return address from our team, proceed with shipping. Please ensure that the package is properly labeled and that the address details are accurate. 

  • Product Inspection 

Once we receive the product, our team will inspect it to verify that it meets the return conditions. If everything is in order, we will process your refund or exchange as requested. 

5. REFUNDS

Refund method: 
The refund will be processed through the same payment method used in the original purchase. If the payment was made by credit card, the refund will be issued to the same card; if a bank transfer or another payment method was used, the refund will be processed through that same method. 

Refund timeline: 
Once the returned product is received and approved, the refund will be processed within 7 to 15 business days, depending on the payment method used and the conditions of the bank or payment platform. If you have any questions about the status of your refund, please feel free to contact us. 

6. RETURN COST

Defective or damaged products: 
Gama23 will cover all shipping costs associated with the return of defective or damaged products. If the product is defective, you will not be charged for the return or the replacement. 

Returns for other reasons (such as incorrect size): 
In these cases, the return shipping costs must be covered by the customer. We recommend double-checking that the selected size is correct when making your purchase to avoid additional charges. 

7. EXCLUSIONS

Unfortunately, returns or exchanges will not be accepted for the following products: 

  • Products that have been used, modified, washed, or damaged by the customer. 
  • Products that are not in their original condition, missing original packaging, or have been altered in any way. 
  • Gift cards, personal hygiene products, or discounted items that are not eligible for return.  
8. PRODUCT EXCHANGES

If you prefer to exchange a product, whether due to size or another reason, the process will be very similar to that of a return. However, if the product you wish to exchange is not available, we will offer you a full refund. Please note that the processing time for exchanges may be slightly longer depending on product availability. 

9. EXCEPTIONS FOR SPECIAL SITUATIONS

Gama23 may offer exceptions to this returns policy in special situations, such as errors made by the store or in cases of defective products that cannot be replaced. These exceptions will be evaluated on a case-by-case basis, and an appropriate solution will be communicated to you. 

10. CONTACT

If you have any questions about our Returns Policy or need assistance with making a return, please contact our customer service team: 

Email: contacto@gama23.com 

We are committed to providing you with the best shopping experience and will be happy to assist you with any process related to returns. 

11. DATE

This returns policy is effective as of March 21, 2025.