Terms and conditions
Learn about terms and conditions
1. ACCEPTANCE OF TERMS
By accessing, registering, or using any of the services provided by Gama23, you fully accept these Terms and Conditions, as well as any other policy or guideline published on the website related to the use of Gama23’s services. This acceptance will be automatic and unconditional when using any part of the website, whether by making purchases, registering, interacting with content, or accessing any of the available services.
By using Gama23 services, you understand that these Terms and Conditions are legally binding. This means that the moment you use the site or its services, you agree to comply with all the conditions, rules, and policies contained in this document.
Each time you perform an action on the site (such as purchasing products, registering, or interacting with services), you are subject to the most recent version of these Terms and Conditions. Therefore, it is recommended to review these terms periodically to stay updated on any changes.
Disagreement with Terms
If at any point you disagree with any part of these Terms and Conditions, you are asked not to use our services or access our website. Continued use of the site after modifications have been made will be considered as tacit acceptance of the new terms.
Implied Acceptance
Acceptance of these Terms and Conditions is implied if the user uses the website and services provided by Gama23, whether by registering, making purchases, participating in promotions, or interacting with the platform in any other way.
2. DESCRIPTION OF SERVICE
Gama23 is a brand that offers an online platform for the purchase and promotion of brand-related products. Through our website, users can access a variety of products, services, and exclusive content from Gama23. This includes, but is not limited to, sportswear, accessories, and other products from our brand.
Additionally, Gama23 provides a registration system so users can create a personal account. Registered users can receive notifications about promotions, special offers, and brand updates, as well as access exclusive content, participate in promotions, and stay informed about Gama23’s latest news.
Gama23 also offers a sports sponsorship service for athletes, teams, and sporting events wishing to partner with our brand. For more details, please refer to our Sponsorship Policy, where you will find all necessary information on requirements, the application process, and conditions.
Our site is designed to offer a comfortable, secure, and personalized shopping experience, from product selection to payment. We provide all the tools you need to enjoy our products and services as efficiently as possible.
3. REGISTRATION AND USER ACCOUNTS
To access certain services offered by Gama23, such as registering for notifications, participating in promotions, or making purchases, you must create an account on our website. When registering, you agree to provide truthful, accurate, updated, and complete information.
You are responsible for keeping your account information accurate and updated. If your information changes, you must update it through your account. Failure to do so may result in suspension or cancellation of your account.
You are also responsible for maintaining the confidentiality of your account and password. Use strong, unique passwords and do not share them. Notify us immediately if you suspect unauthorized use of your account.
By registering, you also agree that Gama23 may send you communications about account updates, promotions, special offers, or other brand-related content. You can modify your communication preferences or unsubscribe at any time through your account settings.
4. WEBSITE USAGE
By accessing and using our website and services, you agree to do so legally, respectfully, and ethically, complying with all applicable local, national, and international laws.
Conditions for Proper Use
You are not permitted to use our services to engage in any of the following activities:
- Engaging in illegal or fraudulent activities
It is strictly prohibited to use our website for any illegal purpose or in violation of national or international laws. This includes, but is not limited to, using the site to commit fraud, carry out unauthorized transactions, engage in criminal activity, or violate any applicable digital service regulations. Any use associated with fraudulent or illegal activities will be immediately reported to the relevant authorities.
- Infringing intellectural property rights
You agree not to use our services in ways that violate Gama23’s or any third party’s intellectual property rights. This includes unauthorized reproduction, distribution, display, modification, publication, or use of content from the site, such as trademarks, logos, designs, texts, images, videos, or software. All content on our website is protected by copyright and intellectual property laws, and unauthorized use constitutes a violation of these rights.
- Performing Actions that could damage, disrupt, or interfere with the website or services
You may not engage in any activity that damages the technological infrastructure of our website. This includes cyber-attacks, introducing viruses, malware, or any software or device that could alter or disrupt the site’s normal functioning. Furthermore, you are prohibited from taking actions that may jeopardize the security, privacy, or stability of the services, such as overloading servers or disrupting the normal flow of navigation on the site.
You commit not to engage in activities that may harm other users’ experience or compromise the integrity and availability of our services. Violations of these provisions may result in the suspension or cancellation of your account and may lead to legal action if necessary to protect the interests of Gama23 and its users.
5. ACCESS FOR MINORS
At Gama23, we are committed to protecting the privacy and rights of minors. Therefore, Gama23 does not permit access to or use of our services by individuals under the age of 18 without the explicit and verifiable consent of a parent or legal guardian.
By registering on our website, creating an account, or using any of our services, you confirm that you are of legal age and have the legal capacity to accept these Terms and Conditions. If you are under 18 years old, you must have obtained explicit consent from your parent or legal guardian to access our services and provide any personal information. This consent must be verified in accordance with the procedures established by Gama23.
If you are under the age of 18 and have not received parental or legal guardian consent, we ask that you do not access our website, provide any personal information, or use our services. Gama23 is not responsible for personal information disclosed by minors without proper consent.
If we discover that we have inadvertently collected personal information from a minor under 18 years of age without the appropriate consent, we will take all reasonable steps to delete such information from our records immediately. Additionally, Gama23 commits not to use that information for any purpose and to block access to the service until the required consent has been verified.
If you are a parent or legal guardian and become aware that your child has provided information without your consent, please contact us as soon as possible through the channels listed in this policy. We will gladly work with you to rectify the situation and protect the child’s rights.
6. INTELLECTUAL PROPERTY
All intellectual property rights related to the content, design, logos, trademarks, texts, images, graphics, videos, software, databases, and any other elements of the Gama23 website are the exclusive property of Gama23 or its licensors and are protected by national and international intellectual property laws, including copyright, trademark, and patent laws.
This means that:
- Content
All content on our website — including articles, product descriptions, blog posts, videos, images, logos, and graphic materials — is protected by copyright and may not be used, reproduced, or distributed without the prior and express consent of Gama23.
- Website Design and Development
The design and structure of the website, including visual elements, user interface, layouts, and content organization, are the exclusive property of Gama23. These elements may not be copied, modified, imitated, or recreated without authorization.
- Logos and Registered Trademarks
Logos, brand names, slogans, and any other distinctive signs associated with Gama23 are registered trademarks. Unauthorized use of these marks for commercial or advertising purposes, whether online or in printed media, is strictly prohibited without prior written consent from Gama23.
- Software and Applications
Any software, source code, databases, or applications made available through the Gama23 website are the exclusive property of Gama23 or its service providers and are protected by copyright and license agreements. Reproducing, distributing, decompiling, reverse-engineering, or modifying this software without express permission from Gama23 is not allowed.
- Images and Visual Elements
All images and visual elements used on the Gama23 website are protected by copyright. Downloading, copying, distributing, or modifying these images without prior consent from Gama23 or the respective rights holders is prohibited.
Unauthorized Use Prohibited
It is strictly forbidden to reproduce, distribute, modify, transmit, publicly display, create derivative works, or otherwise use any content from our website without prior written authorization from Gama23 or its licensors, except where permitted by law. Any unauthorized use may result in legal action for intellectual property rights infringement.
Limited License
Gama23 grants users a limited, non-exclusive, and non-transferable license to access and use the website content for personal, non-commercial purposes only. This license does not grant any ownership or intellectual property rights. Any use beyond what is expressly authorized by these terms may result in legal action.
7. PRODUCTS AND PAYMENTS
Gama23 provides an online shopping cart on our website, allowing users to purchase products directly from the brand. Through this platform, customers can select the products they are interested in, add items to the shopping cart, and proceed with payment in a simple and secure manner.
Payments
All payments made through our website are processed via third-party payment platforms that specialize in online transactions. These platforms are designed to ensure the security and confidentiality of all payment information. Available payment methods may include credit and debit cards, bank transfers, and other online payment solutions, all compliant with the highest standards of security and protection required by e-commerce regulations.
It is important to note that Gama23 is not responsible for the privacy, security policies, or payment processing procedures of external payment platforms. Each of these platforms operates under its own terms of use, privacy policies, and data management rules; therefore, we strongly recommend reviewing them before making any transaction.
Additionally, Gama23 is not liable for technical issues or difficulties that may arise during the payment process, such as transaction errors, payment rejections, failures on the payment platform, or any other inconvenience. Any conflicts or problems related to payment processing must be resolved directly with the payment provider.
If you experience any issues with the payment platform or have questions about the payment process, we encourage you to contact the customer service department of the payment platform you used, as they are responsible for providing the necessary support.
Purchasing and Billing Process
Once products are selected and added to the shopping cart, users can complete their purchase through the following steps:
- Shipping Address Selection:
Users must enter a valid and complete shipping address where the order will be delivered. This information must be accurate to avoid delivery delays or returned shipments due to incorrect addresses.
Different shipping options may be available, including standard, express, or pick-up point delivery, depending on location and availability.
- Payment Method Selection:
Users can select from various available payment methods, including credit/debit cards, bank transfers, or other electronic payment methods. The choice will depend on the options enabled at the time of purchase.
Payment information must be accurate and complete, including card or bank account details, billing address, and any other requested information needed to process the payment.
Gama23 uses highly secure third-party payment platforms to guarantee the confidentiality and protection of payment data during transactions.
- Information Verification:
Before proceeding with payment, users must review the purchase details, including selected products, shipping address, total amount, and any additional charges (such as taxes or shipping fees).
Ensure that all information is correct, as once payment is confirmed, purchase details cannot be modified.
- Payment Confirmation and Invoice Generation:
Once payment has been successfully processed, the system will automatically generate a payment receipt. This document will serve as proof of the completed transaction and should be kept for reference.
An electronic invoice detailing the purchase (items purchased, price, taxes, payment method, etc.) will also be generated and sent to the email address provided by the customer during the purchase process.
Invoices will be sent to the same email address used to register the account or place the order. It is important that the provided email address is active and accurate to ensure receipt of purchase documentation.
- Order Verification and Shipping
Once payment is confirmed and the invoice generated, the Gama23 team will process and ship the order according to the provided shipping instructions.
If there are any issues with payment processing or data validation, the customer service team will contact you to resolve any problems before processing the order.
- Order Status Notifiications
Users will receive email notifications informing them of the order status — from confirmation to shipping and delivery. These updates will include relevant information, such as tracking numbers (if available) and the estimated delivery date.
Payment Methods
At Gama23, we ensure that users have access to a safe and reliable payment process. All payments are handled by third-party payment platforms with robust security protocols.
The available payment methods on our website may include, but are not limited to:
1.- Debit and Credit Cards
- Payments can be made using major credit and debit cards, including Visa, MasterCard, and American Express. All transactions are protected with advanced security protocols, such as SSL (Secure Socket Layer), to ensure financial data remains secure and inaccessible to unauthorized parties.
- The card information provided, including the card number, expiration date, and security code, must be accurate and up-to-date to avoid issues with the transaction.
2.- Bank Transfers
- We also offer bank transfers for customers who prefer this method. Transfers must be made to the bank accounts provided during the purchase process. Once the transfer is confirmed, we will process the order according to the established terms.
- Please note that bank transfers may take several business days to process, which can affect order shipping times.
3.- Other Approved Online Payment Methods
- In addition to credit/debit cards and bank transfers, Gama23 may offer other approved online payment options, such as digital wallets or third-party payment platforms, depending on the region or customer preferences.
- These methods may include PayPal, Stripe, Apple Pay, Google Pay, among others. Transactions via these platforms are also secure and subject to the providers’ security policies.
Payment Issues
Gama23 is not responsible for technical problems or difficulties that may occur during the payment process. This includes transaction errors, payment rejections, platform failures, or other difficulties.
If you experience any problems related to payment processing, we recommend contacting the customer service team of the payment platform you used. They are responsible for providing support and resolving any issues.
Payment Security
Gama23 does not directly process or store financial information on its systems. Instead, we rely on specialized external payment platforms to handle electronic payment processing securely. These platforms use advanced encryption and authentication technologies to protect personal and financial data during transactions.
Before making a transaction, users are encouraged to review the privacy policies, terms and conditions, and security practices of the payment platforms they choose to use. Gama23 is not responsible for the policies or procedures of third-party payment providers, as each platform operates under its own terms of service and privacy regulations.
Important Recommendations
- Always verify that your connection is secure before making a payment. Look for a security lock icon (SSL indicator) in the browser’s address bar.
- Keep your payment information updated, including credit card or bank account details.
- Review the privacy policies and terms of use of payment platforms before completing any transactions to understand how your data will be handled.
Returns Policy
If you wish to return a product, please review our Returns Policy, which states that products may be returned within 5 days from the date of receipt. Returned products must be in their original condition, unused, and with all original tags and packaging, along with proof of purchase.
If a product is defective or damaged, we offer an exchange for a new product or a full refund. Return shipping costs for defective products will be covered by Gama23. For returns due to other reasons, such as incorrect sizing, shipping costs may be covered either by Gama23 or the customer, depending on the specified conditions.
8. SPORTS SPONSORSHIP
At Gama23, we support the development of sports through sponsorships that promote athletic performance and the growth of sporting events. If you are interested in receiving sponsorship from Gama23, either as an individual athlete or on behalf of a team or sporting event, we invite you to review the requirements and application process outlined in our Sponsorship Policy.
The general requirements include the presentation of a detailed sports résumé for athletes, or detailed information about the team or event for sponsorship requests related to teams or events. Additionally, applicants must complete the Sponsorship Application Form, available on our website, which must include the full name of the applicant or team, age if applicable, the sports category whether individual, team, or event, a detailed description of the type of sponsorship requested including products or financial support, athletic achievements for athletes or event description for organizers, the motivation for seeking sponsorship and the benefits expected, along with any other supporting documents or links such as videos, social media profiles, or other relevant materials.
Applications will be evaluated by Gama23 based on criteria such as the potential impact on brand visibility, the applicant’s commitment to their sport or event, and relevant achievements and growth potential. After evaluation, we will contact applicants to confirm acceptance or rejection of the request.
Sponsored athletes, teams, and events are required to fulfill certain commitments, including active promotion of the Gama23 brand, exclusive use of the products provided by Gama23 during events, competitions, and training sessions, and participation in promotional campaigns or brand events when requested.
The duration, renewal, and termination of sponsorship agreements will be established in writing between Gama23 and the sponsored party. Renewal will depend on continued alignment with brand goals and performance. Gama23 reserves the right to terminate sponsorship at any time if terms are violated, misconduct occurs, or if there is non-compliance with sports regulations or company policies.
For more details on sports sponsorship and how to apply, please review our Sponsorship Policy.
9. PRIVACY AND DATA PROTECTION
At Gama23, we prioritize the privacy and security of our users. We are committed to handling personal data with the utmost care and in compliance with applicable data protection laws. Any personal information provided by users, whether during website registration, purchasing products, or interacting with our services, will be collected and processed in accordance with our Privacy Policy. This policy details how we collect, use, store, and protect your information.
Our Privacy Policy outlines the types of personal data we collect, which may include information such as name, email address, shipping address, payment details, and other relevant data. It also explains the purposes for which this data is used, such as processing orders, sending notifications, improving the user experience, and ensuring the security of transactions. Additionally, it describes how we implement appropriate security measures to protect personal data from unauthorized access, loss, or alteration.
By accepting these Terms and Conditions, you also accept our Privacy Policy and consent to the use of your personal data as described in the policy. All information collected will be handled confidentially and used solely for the purposes specified, in accordance with your consent.
It is important that you carefully read and understand our Privacy Policy before providing any personal information. If at any time you wish to update your preferences, modify your consent, or request the removal of your data, you may do so by contacting us through the channels specified in the Privacy Policy.
10. USE OF COOKIES
At Gama23, we use cookies and similar technologies to enhance your browsing experience, personalize content and advertisements, provide social media features, and analyze our website traffic. By accessing and using our website, you agree to the use of cookies under the conditions described in our Cookie Policy.
Cookies are small text files that are stored on your device, such as a computer or mobile phone, when you access our website. These cookies allow the website to recognize your device and store certain preferences or relevant information during your visit, as well as on future visits.
We use cookies to improve the user experience by customizing content and advertisements according to your interests, to facilitate navigation by saving your preferences such as language or keeping your session active, to collect data for analysis and statistics that help us improve our services, and to display advertising tailored to your browsing habits and preferences.
You can configure your browser to reject cookies or to notify you when cookies are being sent. However, please note that if you choose to disable cookies, some functions of the website may not work properly, which could affect your user experience.
For more information about how we use cookies, the types of cookies we use, how to manage them, and how they affect your privacy, we invite you to consult our Cookie Policy.
11. MODIFICATIONS TO THE TERMS AND CONDITIONS
Gama23 reserves the right to modify, update, or revise these Terms and Conditions at any time, without prior notice. Such modifications may be necessary due to changes in our policies, the evolution of our services, or adjustments to applicable laws and regulations. Our goal is to continually improve the user experience and adapt to new market practices and legal requirements.
When modifications are made, they will be published clearly and accessibly on this page, along with the date of the most recent update. The changes will take effect immediately upon publication on the website, and we recommend that you review this page regularly to stay informed of any updates.
It is your responsibility to periodically review this page and remain aware of the latest version of the Terms and Conditions. If at any point you do not agree with the modifications made, we advise you to stop using our services. Continued use of the Gama23 website and services after changes have been published will be considered as acceptance and agreement to the updated terms.
By staying informed and up to date with our Terms and Conditions, you help ensure that your experience on the site is safe, transparent, and aligned with our latest policies.
12. DISCLAIMER OF LIABILITY
Gama23 is committed to providing a high-quality service; however, we will not be held responsible for direct, indirect, incidental, special, or consequential damages that may arise from the use of the website or from the purchase of products through our platform. This includes, but is not limited to, damages related to the loss of profits or income resulting from product purchases or interruptions in access to services, damages that may arise from inaccuracies in the information provided on the website or in the purchased products, or transaction errors and misunderstandings in the purchase process.
The liability of Gama23 for any claim related to the services offered on the site will be limited to the total value of the purchase made by the user that gave rise to the claim. Under no circumstances will Gama23 be liable for damages beyond this amount, including indirect, special, incidental, or consequential damages.
Furthermore, Gama23 will not be responsible for the continuous availability of services in their entirety, as the website and services may be subject to interruptions, technical failures, or scheduled maintenance. These interruptions or failures may result from factors beyond our control, such as technical problems with servers, network outages, or unforeseen events such as natural disasters or service disruptions from our providers. Although we strive to keep our services operational at all times, Gama23 does not guarantee uninterrupted or continuous availability of the site.
Additionally, Gama23 will not be responsible for errors or issues arising from actions by third parties, such as data loss during the purchase process, payment security problems, or failures in third-party payment systems. These services are provided by external platforms, and any dispute related to payment processing or data security must be addressed directly with the respective providers.
By using our website and making purchases, you accept that you do so at your own risk and that Gama23 will not be liable for any damage or loss, direct or indirect, that may result from such actions. It is the user’s responsibility to take appropriate precautions, such as using a secure device to access the site and choosing trusted payment methods.
13. APPLICABLE LAW AND JURISDICTION
For all legal purposes arising from these Terms and Conditions, the registered addresses of Gama23 are as follows:
In Mexico: Laguna Tamiahua 201, Anáhuac I Secc., Anáhuac I Secc, Miguel Hidalgo, 11320 Ciudad de México, CDMX.
In Venezuela: 5ta Avenida entre calles 9 y 10 Nro. 9-79, San Cristóbal, CP 5001, Estado Táchira.
In the United States: 759 Hadley Ln NE, Marietta GA, US 30068.
The applicable laws will be those of Mexico for services provided within its territory, the laws of Venezuela for services provided within that country, and the laws of the United States for services provided within its territory. In the event of any conflict or dispute related to the interpretation, fulfillment, or execution of these Terms and Conditions, the parties submit to the jurisdiction of the competent courts of each country, according to the domicile where the service was provided or where the dispute originated.
14. CONTACT
If you have any questions or concerns regarding these Terms and Conditions, you can contact us via email at contacto@gama23.com or through the contact form available on our website.
15. EFFECTIVE DATE
These terms and conditions are effective as of March 21, 2025.